Security Center
Your financial safety is our top priority. Find guidelines to protect your account and learn how to report suspicious activity.
How We Protect You
🔒 Encrypted Branch Networks
All transactional data and communication between our branches and networks are encrypted using industry-standard protocols to safeguard customer files.
🛡️ GDPC Insured Deposits
Your deposits are protected by the Ghana Deposit Protection Corporation, securing your hard-earned funds against institutional risks.
🏛️ Bank of Ghana Regulated
We operate under the strict supervision and regulatory guidelines of the Bank of Ghana to ensure security, compliance, and governance.
🔍 In-Branch Fraud Monitoring
Our internal operations teams constantly monitor audit trails and ledger activities to detect and prevent unauthorized actions.
Safety Tips & Rules
Protect yourself from fraud and scams by following these guidelines.
Protect Your USSD PIN
Never share your USSD banking transaction PIN (*248*230#) or OTP codes with anyone. Bank staff will never call to ask for your security PINs.
Verify Susu Collectors
Always verify the identity of the mobile Susu collector visiting your shop or market stall. Ensure they carry an official bank ID card and a registered mobile terminal before handing over deposits.
Beware of Phishing Scams
Do not click on suspicious links in SMS messages or emails. Always verify the source and do not send money to callers claiming to represent the bank.
Secure Your Phone
Lock your mobile device with a passcode or fingerprint to protect the SIM card registered for your USSD banking services.
ATM Safety Protocols
Always shield the keypad when entering your ATM PIN. Do not accept assistance from strangers standing near the ATM terminal.
Report Incidents Instantly
If your phone is lost, or if you suspect fraud or unauthorized debit actions, contact our fraud reporting dispatch immediately on 0501 387 040.
Report Suspicious Activity
If you suspect unauthorized access to your account, lose your USSD registered phone, or encounter collector impersonation, contact us immediately.